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Noticeboard

PRACTICE INFORMATION

Out of Hours
Please call 111 if you need help between 6.30pm and 8.00am.  Your call will be answered by NHS111 who will be able to direct you to a local service which best meets your needs.  Please call on the practice telephone number after 8.00am.  Between 8.00 and 8.45am, your call will be answered by our out of hours provider.  After 8.45am your call will come through to us.

Telephone Advice

If you want to speak to the doctor on the telephone or just want some advice that doesn't require you coming in to the surgery, please ask for a telephone consultation. If you telephone before 10.00am your call will be returned the same morning.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to let us know on 0161 227 9785 (Boundary) or 0161 872 8129 (City Road).

Goodbye Dr Nortcliff

We're very sorry to inform patients that Dr Nortcliff is now leaving us for pastures new.  Dr Nortcliff joined us as a Registrar in 2012 before becoming a Partner in 2013.  He's made a big difference to both the practice and patients, and we're really sorry to see him go.  His last day with us will be 21st July.  We wish him every success for the future.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PALS

PALS (Patient Advice and Liaison Service) -

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?


In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

 

How Do I Contact PALS?

Tel. No.    0161 219 9451

Website:  www.manchester.nhs.uk

Find out more:
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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