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Out of Hours
Please call 111 if you need help between 6.30pm and 8.00am.  Your call will be answered by NHS111 who will be able to direct you to a local service which best meets your needs.  Please call on the practice telephone number after 8.00am.  Between 8.00 and 8.45am, your call will be answered by our out of hours provider.  After 8.45am your call will come through to us.

Telephone Advice

If you want to speak to the doctor on the telephone or just want some advice that doesn't require you coming in to the surgery, please ask for a telephone consultation. If you telephone before 10.00am your call will be returned the same morning.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to let us know on 0161 227 9785 (Boundary) or 0161 872 8129 (City Road).

Goodbye Dr Nortcliff

We're very sorry to inform patients that Dr Nortcliff is now leaving us for pastures new.  Dr Nortcliff joined us as a Registrar in 2012 before becoming a Partner in 2013.  He's made a big difference to both the practice and patients, and we're really sorry to see him go.  His last day with us will be 21st July.  We wish him every success for the future.

























































































Practice Policies


Information Held by the Surgery

To ensure confidentiality, your personal information and records are held securely and can only be accessed by the staff who work at the practice.  Information may be shared with other health professionals, but only those who are directly involved in your care and only at a level relevant to your treatment.  We will always seek your consent before information is shared with third parties e.g. solicitors who are acting on your behalf.

pad_and_penSuggestions & Complaints

We welcome your comments and suggestions on how we can improve our services.  Please feel free to use the suggestion box in the waiting areas at City Road and Boundary.  Alternatively, if you would like to get more involved in the way the practice is run, you can join our patient participation group.  Please ask the reception staff for more details.


If you are unhappy with our service at any time, please contact our Business Manager by telephone, in person or in writing.  We will acknowledge receipt of your complaint within 2 working days and provide you with a written response within 10 working days.  If you are still unhappy, you can request an independent review form the Health Service Ombudsman.


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