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Out of Hours
Please call 111 if you need help between 6.30pm and 8.00am.  Your call will be answered by NHS111 who will be able to direct you to a local service which best meets your needs.  Please call on the practice telephone number after 8.00am.  Between 8.00 and 8.45am, your call will be answered by our out of hours provider.  After 8.45am your call will come through to us.

Telephone Advice

If you want to speak to the doctor on the telephone or just want some advice that doesn't require you coming in to the surgery, please ask for a telephone consultation. If you telephone before 10.00am your call will be returned the same morning.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone to let us know on 0161 227 9785 (Boundary) or 0161 872 8129 (City Road).

Goodbye Dr Nortcliff

We're very sorry to inform patients that Dr Nortcliff is now leaving us for pastures new.  Dr Nortcliff joined us as a Registrar in 2012 before becoming a Partner in 2013.  He's made a big difference to both the practice and patients, and we're really sorry to see him go.  His last day with us will be 21st July.  We wish him every success for the future.

























































































When can I usually* get a routine appointment with my doctor?

These days, new patients are registered with a practice rather than with a named GP.  This means you can choose who you want to see when you book a routine appointment.  But when does your doctor have routine surgeries?  To help you, we've pulled together a timetable.  Please note though that, with the exception of the GP Registrar, all of our doctors do telephone triage at least one morning during the week so if they're not on the timetable for a particular day, it doesn't mean that they're not working!  Please also note that this timetable is subject to change if a doctor is off sick or on holiday!

Doctors' timetable from August 2016

Consultations by Appointment

diary_appointmentWe offer 10 minute appointments with the doctors.  If you would prefer to see a particular doctor, please let us know when you make the appointment.

We aim to provide pre-bookable appointments within 2 working days but this may not always be with the doctor of your choice.

For same day appointments, we run a telephone triage service from Monday to Friday at both of our practice sites.  If you need a same day appointment, please call us between 8.45 and 10.00am.  We will then arrange for a doctor to call you back within 20 minutes of your call.  If the doctor feels you need to be seen that day, they will make an appointment for you to come in later that morning.

Any emergency requests made after 10.00am will be dealt with by the duty doctor for that day.

We offer appointments from 8am on Tuesday and Friday at our Booth Street site.

If you have booked an appointment but later find you do not need it or are unable to attend please telephone the surgery and cancel so that another patient can be offered that appointment.

When you attend for your appointment, please check in at Reception. Tell us if any of your personal information has changed.  Both surgeries are fully accessible for patients with disabilities and there are counter-loop systems in both of the reception areas.

Evening and weekend appointments

Although we're not currently able to offer late evening and weekend appointments ourselves, we're part of an 'extended access' scheme in Manchester - this means that, if you do want an appointment after 6pm or at the weekend and you don't mind which doctor you see, we can book an appointment for you at The Arch Medical Practice (on Royce Road).  Please ask us for more information if you're interested in this.

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